The drugstore has been a leader in thinking about how to meet the needs of its mobile customers—both those shopping in and away from the store. We recently had a chance to meet with Dhar to hear his thoughts on how to best connect with mobile customers. For Dhar, strengthening the connection between the brand and the shopper while she is in-store has been critical. What we want to do is to create technology that makes it easy for mobile consumers to interact with our stores and shop with us as easily as possible.
TTY services are available between the hours of 5 a. Mailing Address Customers who wish to contact T-Mobile customer service by mail can send all letters to: Billing inquiries should be sent to the billing address on your statement.
Official Website All the information you need to know about T-Mobile can be accessed via the official website at http: Customers can find out if service is available in their area, order new service, access their online account to change current service or find out more about Pay As You Go plans and phones.
Customer Service Email We found no email address or email contact form for T-Mobile customer service.
We did stumble upon the email address, executiveresponse t-mobile. We are sending an email to that address asking for more information about how to contact customer service via email.
When we receive a response, we will update the email contact information. T-Mobile customers may be able to contact customer service by email from within their account after logging in.
Our Experience We called the customer service hotline we were asked to choose from English or Spanish and then we were asked to choose from seven options. None of the seven options were for general customer service.
We pressed 1 for current T-Mobile customers and we were connected to a second automated line. This time we could not access further customer service without entering a T-Mobile account number.
After telling the automated representative that we did not have a number, she asked for additional personal information to lookup the account. We pressed 0 and the system kept repeating.
We were unable to make it through the maze of automated responses. We need your customer service story about T-Mobile because we could not make it through to customer service.
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